People Support Associate

DETAILS

New York City, NY
Posted 15 days ago
Employment Type
Full time
Type
Regular

Title: People Support Associate

Location: 35W 35th St, New York NY 10001

Employment Type: Full-Time  

Hourly rate: $24 – $25/hr 

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

 

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

 

Responsibilities: 

  • Providing first level contact and convey resolutions to customer issues on behalf of DocGo’s People Operations, Talent Acquisition, Payroll & Benefits departments 

  • Responds to queries received in employee support desk via email within 24 hours 

  • Properly escalating unresolved queries to the next level of support within the department within the support desk platform  

  • Tracking, routing and redirecting problems to correct resources within the organization  

  • Update employee data and produce activity reports within the department’s employee support desk  

  • Walk employees through problem solving process utilizing templates and resources  

  • Follow up with employees, provide feedback and see problems through to resolution  

  • Utilize excellent customer service skills and exceed employees’ expectations  

  • Ensure proper recording, documentation and closure  

  • Recommend procedure modifications or improvements for employee support desk  

  • Preserve and grow your knowledge of support desk procedures, features, and services  

  • Adhering to our department’s digital file system, sort and alphabetize files, scan documents and create new files within the appropriate naming convention, and storage within each employee’s personnel folder 

  • Perform quality checks to ensure all uploaded personnel documents are validated 

  •  Ensure all employee documents are sorted and stored properly (by alphabet٫ content٫ dates٫ significance, separate folders, etc.) 

  •  Review incoming documents to be filed, audit for completion and file within our designated file 

  • Abide by corporate policies and confidentiality dictations to safeguard data 

  • management repository 

  • Create and manage records with new documents in personnel files 

  • Performs other duties as required.  

 

Requirements and Skills:  

  • Proven working experience in providing employee support  

  • Proficiency in English  

  • Working knowledge of support desk software, employee databases, and Microsoft 365 suite  

  • Strong customer-service and communication skills  

  • General troubleshooting and multi-tasking skills  

  • Results orientation 

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position. 

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