Bilingual Transition Coordinator

Locations: Torrance, CA and other locations as needed

Schedule: 5, 8 hour shifts
Employment Type: Full-Time 

Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

About DocGo:  
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 

职责

• Provide top tier customer service to medical facilities, the public, and our field staff

• Maintain professional demeanor while communicating with customers and family members

• Work closely with medical facilities to serve as an information hub for DocGo

• Display knowledge of appropriate medical terminology and conditions.

• Close business hours M-F 0900-1750 but be flexible – your work shift schedule may vary due to the nature of the business

• Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co-workers, supervisors, and the public

• When necessary, develops solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers

• Actively formulate new strategies to reach out to new potential customers

• Own and manage a pipeline of patient referrals and patient information

• Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction

• 分配的其他职责

资格：

• Must be fluent bilingual in English and Spanish 

• Valid CA Driver’s License (minimum of 2 years) with an acceptable driving record  

• Proficiency in Microsoft Word, Excel, & general computer skills

• 出色的口头和书面交流能力

• Must be willing to operate out of assigned medical facilities for primary location

• Experience working in the healthcare industry 

• Warm and friendly personality

• Persistent and persuasive

• Adaptable and can think on your feet

• 1 year experience working in a license medical field role preferred