客户成功协调员 4 

Title: Customer Success Coordinator 4
Location:  Remote

薪酬范围： 每小时 18 - 19 美元

工作类型： 全职 全职

职责

• Receive, review, prioritize, and dispatch incoming calls using the company’s proprietary CAD system

• Accurately track and document all calls and interactions in the CRM system, with close attention to dispatch workflows and protocols.

• Serve as the central coordinator for mobile health clinician schedules and patient visits, maintaining clear and consistent communication with patients, prospects, support teams, and clinicians.

• Receive, prioritize, and dispatch patient visits through the proprietary DARA platform.

• Coordinate appointments, including cancellations, no-shows, reschedules, and follow-up activities.

• Deliver exceptional service to medical staff, patients, the public, and internal team members.

• Collect and verify necessary patient information from patient support and outreach call center agents to ensure visit readiness.

• Maintain a professional, calm, and courteous demeanor both in person and during all phone interactions.

• Dispatch field units to scheduled visits to ensure timely, high-quality patient care within established service standards.

• Proactively manage delays by providing regular updates to affected patients and offering immediate rescheduling options when cancellations occur.

• Handle visit cancellations by notifying field staff, offering available openings to prioritized patients based on routing and urgency, minimizing visit loss, and securing the next available appointment.

• Communicate priority dispatch needs and complete thorough task handoffs prior to the end of each shift.

• Provide courteous, helpful, and professional customer service to patients, coworkers, supervisors, and the general public at all times.

• Demonstrate flexibility to support a 24/7 healthcare operation, including variable work schedules as business needs require.

• Provide support to internal staff with scheduling adjustments and dispatch-related issues.

• Perform additional duties and special projects as assigned.

要求 资格

• Highs school diploma or general education degree (GED).

• Dispatch, healthcare, and/or operations monitoring background is preferred.

• Tech-savvy with knowledge of computer-aided dispatch software (CAD).

• Experience with CRM systems, such as Salesforce and hospital EMRs is preferred.

• Knowledge of procedures and guidelines for emergency situations.

• Excellent verbal, organizational, and communication skills.

• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business.