Title: Specialist, Employee Relations & Experience – Temporary
Location: DocGo HQ, 685 Third Avenue 9th Flr, New York, NY 10017.
Travel: The position will require 25% domestic travel
Employment Type: Full time, Temporary
Salary Range: $65,000 – $75,000
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Position Summary:
The Specialist, Employee Relations & Experience provides essential administrative support within the People Operations team, focusing on addressing employee relations matters and supporting the overall employee experience. The Specialist will assist with documenting and tracking employee relations cases, compiling notes and summaries for investigations, and aiding with the creation of resources and surveys that promote a positive workplace culture. This role will work closely with the Employee Relations team to assist with administrative tasks, while also contributing to initiatives designed to improve the employee experience, such as employee appreciation events and workplace surveys. This is a collaborative position, reporting directly to the Senior Manager, Employee Relations.
Duties and Responsibilities:
- Provide administrative support in managing Tier I employee relations matters such as attendance infractions, post abandonment, time fraud, and motor vehicle accidents.
- Assist in documenting and summarizing employee relations investigations by providing notes and collaborating with the People Operations team to ensure proper follow-up.
- Support the creation of general employee resources in Workday to assist with Employee Relations and Employee Experience processes.
- Help develop and distribute pulse surveys to assess workplace issues, employee trends, and overall employee experience.
- Track and monitor the status of open employee relations matters, ensuring proper documentation and follow-up in accordance with organizational policies.
- Support and help implement workplace culture improvement initiatives, including employee appreciation events, market visits, and rewards & recognition activities.
- Assist in the development and maintenance of standard operating procedures (SOPs) for Employee Relations functions under the direction of the Director, People Operations and Senior Manager, Employee Relations & Experience.
- Collaborate with the Senior Manager, Employee Relations to ensure that all administrative tasks related to investigations and employee relations are handled in a timely manner.
- Assist with administrative tasks related to workplace culture programs, including the planning and coordination of employee engagement initiatives and surveys.
Required Education & Experience:
- A minimum of 2+ years of experience in Human Resources, with an emphasis on employee relations or experience in an HR administrative capacity.
- Bachelor’s degree in a related field (HR, Business, or similar). A Master's degree is preferred.
- PHR/SHRM-CP or related HR certification is a plus.
- Proficiency in Microsoft Office Suite; Workday experience is a plus.
资格：
- Strong knowledge of HR principles and practices, particularly employee relations matters, including handling grievances and workplace conflicts.
- 出色的书面和口头沟通能力。
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to work collaboratively with cross-functional teams to support the achievement of business and people-related goals.
- Strong customer service orientation with excellent interpersonal skills.
- High level of professionalism and ability to maintain confidentiality.
- Knowledge of federal and state employment laws, regulations, and best practices.
- Ability to adapt and respond to changing business needs and work environments.
Other:
- Must be willing to travel as needed to support workplace culture initiatives or assist with investigations or other people-related tasks across various locations.
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
