Title: EMS System Status Management Supervisor
Pay Rate: $34.00 – $37.50 per hour, based on experience
Location: King of Prussia, PA
Employment Type: Full time
Shift type: 12 hour shifts, 6a – 6p, 36/48 pitman schedule
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), Weekly pay, 401k, Night shift differential
About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
- Coordinate the daily operation of the regional EMS system
- Answer incoming radio and phone calls from field units, conducts appropriate computerized searches or related services on behalf of field units or callers.
- Records information obtained via telephone or radio in CAD or appropriate databases
- Coordinates daily deployment of EMS units within the assigned program
- Tracks EMS units logged in and available for calls; communicates with units to ensure optimal service delivery and availability for the next call. Confirms unit accountability in CAD
- Follows the System Status Management posting plan
- Monitors units time on task to ensure efficiency of service
- Tracks in CAD; out-of-service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicable
- Administer and facilitate inter-facility transfers
- Monitors program for compliance with management goals and objectives
- Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
- Receive, prioritize, and dispatch calls in CAD system
- Provide top tier customer service to medical facilities, the public, and our EMTs
- Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
- Maintain professional demeanor in office and while on the phone with customers
- 展示适当的医学术语和病症知识
- 出色的语言沟通能力。
- 履行要求/分配的其他职责。
资格：
- 高中文凭或普通教育学位（GED）
- Four (4) years of progressively responsible experience in administrative or technical support
- Associates degree from an accredited university or Bachelors degree preferred
- EMT or EMD Certification required
- BLS For Healthcare Providers required
- Paramedic certification preferred
- ACLS and PALS required for Paramedics
- 能够获得不受限制的巴克斯和蒙哥马利急救医疗区域医疗指挥地位
- National Incident Management Systems (NIMS) courses IS 100, 200, 700, 800
- Valid Driver's License (minimum of 2 years) and acceptable driving record preferred
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
