患者导航员

Title: Patient Navigator  

Location: North Hollywood, CA 

Employment Type: Full-Time  

Hourly Rate: $27 – $33 per hour

Schedule: 星期一 – 星期五, 9:00 a.m. – 5:30 p.m. 

Benefits: Medical, Dental, and Vision (with company contribution), PTO Paid Time Off, 401k 

About DocGo: 
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 

Position Overview: 
The Patient Navigator will act as a liaison between patients, their families, and the healthcare team, primarily focusing on guiding patients through the complex healthcare system.  This is accomplished by coordinating appointments, educating patients and families about their diagnoses and treatment options, advocating for their needs, and addressing potential barriers to care like transportation or financial concerns. This role will act as a dedicated point of contact to ensure patients receive timely and appropriate care throughout their healthcare journey.  

职责

• Care coordination: Coordinates scheduling and follow up of appointments, coordinating tests, and facilitating communication between different healthcare providers within the patient's care team both with internal and external clinicians and representatives.  Promote self-management support, including linking patients with educational services, obtaining preauthorization for tests and transportation, and facilitating connections to community-based organizations that address social determinants of health. 

• Referral coordination: Connecting patients with appropriate community resources, support groups, and specialists as needed. Aid patients with referrals as needed to both clinical and non-clinical services. Document referrals and follow up with clinical team members and patients as needed, including ensuring they have picked up their medications, attended scheduled appointments for diagnostics and specialists. 

• Barrier coordination: Assisting patients with transportation, childcare, housing, and other social determinants of health that may impact their care.   

• 患者教育:向病人和家属解释护理计划、转诊程序、用药说明和遵守预约。

• Advocacy: Identifying and addressing patient needs, navigating insurance complexities, and advocating for necessary care.  

• Data collection and reporting: Tracking patient outcomes and contributing to quality improvement initiatives.  

• Prior authorization: Obtain prior authorizations as needed for medications and diagnostic testing 

• Other tasks: Complete other tasks as assigned  

要求：

• Minimum of 2 years' experience in a healthcare setting required; Medical Assistant experience preferred 

• Bilingual English and Spanish 

• Experience with Microsoft Office software (Outlook, Excel, Word), Insurance/Claims portals as well as Practice Management and Electronic Medical Record software. 

• Ability to work as part of a health care team; ability to embrace role in the customer service equation. 

• Highly organized

• 以口头和书面形式有效沟通

• 必须能够根据需要访问多个诊所地点