Job Title: Senior Manager, SteadyMD Workforce Optimization
Location: Remote
Employment Type: Full-time
Salary Range: $92,000 – $98,000, based on experience
福利： 医疗、牙科和眼科（公司出资）、带薪休假、401k
Be part of a team enabling access to better healthcare at SteadyMD!
SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We’ve raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.
We are currently seeking a strategic, data-driven Senior Manager of Workforce Optimization to lead forecasting, capacity planning, and workforce strategy across our growing telehealth operations. This role is ideal for an experienced leader who thrives at the intersection of analytics, operations, and healthcare delivery, and is passionate about building scalable workforce solutions in a fast-paced environment.
At SteadyMD, we value what diverse teams can accomplish together, and we honor each of our unique lived experiences. We look for a diverse pool of applicants, including those from historically marginalized groups, and we are committed to ensuring a safe work environment that is distinctly anti-discriminatory against any person. This is one of the reasons we are ranked #81 on Forbes’ America’s Best Startup Employers List. We know the value of building a team that encompasses a variety of backgrounds, experiences, and skills.
职责
- Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
- Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
- Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
- Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
- Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
- Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
- Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
- Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
- Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
- Lead strategic initiatives and special projects to support business growth and operational excellence.
资格：
- 7–10+ years of experience in workforce management, operations, analytics, or related fields.
- 3–5+ years of leadership experience managing and developing teams.
- Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments.
- Experience in healthcare, telehealth, contact centers, or similarly complex service operations.
- Strong analytical skills with experience using data to drive strategic decisions.
- Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).
- Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes.
- Ability to operate both strategically and hands-on in a fast-paced, evolving environment.
- Strong cross-functional collaboration and stakeholder management skills.
- Excellent oral and written communication skills required.
- Detail-oriented with strong organizational and problem-solving abilities.
- Experience in a high-growth or startup environment is preferred.
- Familiarity with healthcare regulations and compliance considerations is a plus.
- MBA or advanced degree is a plus.
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
