Title: Bilingual Patient Engagement Coordinator – Temporary
位置： 偏远地区偏远地区
Employment Type: Temporary (through 12/31/2026)
Hourly Pay Range: $16 – $20.34 per hour
Schedule: 10-hour shifts, 40 hours per week. A or B Shift Rotation: Must be available to work either A Shift (Sun, Mon, Tues, Wed) or B Shift (Wed, Thurs, Fri, Sat) shifts starting at 11:00 a.m. *Schedule is subject to change based on operational needs
About DocGo:
DocGoDocGo 是一个创新的医疗服务平台，包括移动医疗服务、人口健康、远程患者监控和救护车服务，引领着积极的医疗保健革命。 DocGo颠覆了传统的四壁医疗系统，随时随地为患者提供高质量、高性价比的医疗服务。 DocGo 的专有的人工智能技术、 物流网络以及由 5000 多名经过认证的医疗专业人员组成的专职外勤人员，提升了患者护理的质量，提高了市政当局、医院网络和医疗保险提供商的效率。移动医疗 DocGo通过以下方式充分发挥远程医疗的前景和潜力 促进通过移动医疗，DocGo 与远程医生合作，在病人舒适的家中或工作场所提供医疗保健治疗，从而充分发挥远程医疗的潜力和前景。与 DocGo 的综合 Ambulnz医疗运送服务、 DocGo在实体医疗和虚拟医疗之间架起了一座桥梁。
职责
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Perform omnichannel outreach including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments
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Properly escalate emergency patient communication as needed based on predetermined workflows
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Handle inbound partner priority escalations
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Answer inbound calls to assist patients with pre- and post-visit support needs
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Document interactions effectively in a CRM or EMR
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参加部门会议
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Verify insurance and properly schedule visits
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Effectively communicate with patients through various platforms
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Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
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Coordinate with the field teams and clinical teams providing care
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协调支持病人病历、信件、表格和病人随访工作
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Ensure professional communication with patients, coworkers, managers, and field staff
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Maintain positive QA and KPI reviews – minimum 85%
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Maintain a compliant minimum ready time of 80% each week
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Maintain a 15% booking rate each week, or minimum of 15 bookings per shift, whichever is greater
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Stay current with the changing needs of the department
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Additional assignments, and cross functional tasks, will be required as necessary
Required Qualifications:
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Must be available to accept work through the end of 2026.
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高中文凭或普通教育学位（GED）
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Experience working in a call center or phone-based sales/support team
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Basic knowledge of using standard applications (Outlook, Excel, Word, etc.)
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Bilingual English and Spanish
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出色的组织能力和多任务处理能力
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Active listener with excellent communication skills
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正确的判断力和批判性思维
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能够适应快节奏的工作环境，并能够根据业务需要，在优先事项发生变化时转移工作重点
Preferred Qualifications:
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Experience in healthcare, sales, patient scheduling, medical billing, or customer service
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Prior experience using CRM platforms, AthenaHealth EMR, CX phone systems
Additional Details Regarding Remote Workforce:
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The remote worker must have access to:
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Stable high-speed internet
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A quiet, professional, in-home area to complete work
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To allow for remote QA, training, and assistance, the remote worker will be required to use a company-provided computer that is pre-set to allow for screen, keystroke, and audio (while on calls) recording
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Any additional required technology resources will be provided by the company
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管理人员可要求在团队会议期间打开摄像机
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
