Title: Dispatcher
Location: Dover, De
Pay Rate: $19.00 – $20.00
就业类型：全职
Shift: Overnight, 6pm – 6am, night shift differential
Availability: Must have flexible availability including weekends
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
RESPONSIBILITIES:
- Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
- 要有灵活性，因为应急服务是 24 小时运作的--你的轮班时间可能会因业务性质而有所不同。
- Coordinate the Work and Activities of EMTs, Paramedics, and Nurses.
- Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors, and or the public.
- Receive, prioritize, and dispatch calls in the CAD system.
- Provide top-tier customer service to medical facilities, the public, and our EMTs, Paramedics, and Nurses.
- 收集病人账单信息和适当的账单签名。
- Roll up your sleeves and get things done!
- Maintain a professional demeanor in the office and while on the phone with customers.
- 调度救护车按计划运行，确保向地区设施提供适当医疗水平的运输护理。
- Intakes a large call volume, triages to determine the appropriate level of care and coordinates transport.
- Other tasks assigned.
QUALIFICATIONS
:
- 高中文凭或普通教育学位（GED）
- 在相关领域有调度员工作经验（有急救服务/临床背景者优先）。
- DE EMT certification preferred
- 精通技术，了解计算机辅助调度软件 (CAD)
- 精通英语（口头和书面）
- 出色的组织能力和多任务处理能力
- 积极倾听，具有出色的沟通技巧
- 良好的判断力和批判性思维
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
