Title: Dispatcher
Base Pay Rate Range: $20.00 – $27.00 per hour, based on experience
Bonus Incentives: Night Shift Differential
Location: Newburgh, NY
Employment Types: Full-time and Per Diem available
Schedule: 12-hour shifts, days and nights available, Must have consistent weekend availability.
Full-Time Benefits: Medical, Dental, Vision (with company contribution), Direct Deposit, Paid time off (PTO), 401k
About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
职责
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Call Management: Handle high-volume intake calls, prioritize, and dispatch using CAD systems
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Resource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTs Customer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staff
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Trip Assignment: Assign trips to the appropriate resources based on needs and availability
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Billing Support: Collect patient billing information and assist with pre-billing activities.
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分配的其他任务
资格：
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High School Diploma / GED Strong verbal and written communication skills
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Excellent interpersonal and teamwork skills Ability to multitask and prioritize tasks effectively
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Ability to work both independently and collaboratively in a team setting
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Preferred Qualifications: 1-2 years of transportation dispatch experience (EMS dispatch preferred), Emergency Medical Technician – EMT experience
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Strong geographical knowledge of service areas
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在高压情况下保持冷静和镇定的能力
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Proficiency in typing (40-45 WPM) and data entry experience
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熟悉计算机辅助调度（CAD）软件
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
