Title: Dispatcher
Location: Madison, Wisconsin
Night Shift Hourly Rate: $22 – $27 per hour
Employment Type: Full-Time
Schedule: Weekend Days
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), 401K, and Weekly Pay.
About Ryan Brothers Ambulance by DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
- Coordinate the work and activities of EMTs and Paramedics.
- Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
- Receive, prioritize, and dispatch calls in CAD system
- Provide top tier customer service to medical facilities, the public, and our employees
- Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
- Maintain professional demeanor in office and while on the phone with customers
- Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities
- Intake a large call volume and triage to determine appropriate level of care and coordinate transport
- 展示适当的医学术语和病症知识
- 出色的语言沟通能力。
- 履行要求/分配的其他职责。
资格：
- 高中文凭或普通教育学位（GED）
- Ability to type 30+ words per minute with experience in data entry
- 出色的组织能力和多任务处理能力
- 积极倾听，具有出色的沟通技巧
- 能够适应快节奏的工作环境，并能够根据业务需要，在优先事项发生变化时转移工作重点
- 精通英语（口头和书面）
- Proven experience as a dispatcher in a relevant field (preferred)
- EMS/Clinical background (preferred)
- Tech-savvy with knowledge of computer aided dispatch software (CAD) (preferred)
EEO/AAP 声明： DocGo 是一个机会均等的雇主。我们承认并尊重所有人的基本价值和尊严。我们承诺营造并维护一个尊重不同传统、遗产和经验的环境。 DocGo 是一个平等就业机会和积极行动的雇主。我们不因种族、宗教、肤色、国籍、性别（包括怀孕、分娩或相关医疗状况）、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残疾人身份或其他适用的受法律保护的特征而进行歧视。
上述职位说明并非旨在详细描述可能分配的大量任务，而是为了让申请人大致了解该职位的职责和期望。 随着业务需求性质的变化，该职位的基本职能也会发生变化。
