Title: Dispatcher
Base Pay Rate Range: $20.00 – $27.00 per hour, based on experience
Bonus Incentives: Night Shift Differential
Location: Newburgh, NY
Employment Types: Full-time and Per Diem available
Schedule: 12-hour shifts, days and nights available, Must have consistent weekend availability.
Full-Time Benefits: Medical, Dental, Vision (with company contribution), Direct Deposit, Paid time off (PTO), 401k
About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsabilidades:
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Call Management: Handle high-volume intake calls, prioritize, and dispatch using CAD systems
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Resource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTs Customer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staff
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Trip Assignment: Assign trips to the appropriate resources based on needs and availability
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Billing Support: Collect patient billing information and assist with pre-billing activities.
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Otras tareas asignadas
Cualificaciones:
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High School Diploma / GED Strong verbal and written communication skills
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Excellent interpersonal and teamwork skills Ability to multitask and prioritize tasks effectively
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Ability to work both independently and collaboratively in a team setting
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Preferred Qualifications: 1-2 years of transportation dispatch experience (EMS dispatch preferred), Emergency Medical Technician – EMT experience
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Strong geographical knowledge of service areas
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Capacidad para mantener la calma y la compostura en situaciones de gran presión.
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Proficiency in typing (40-45 WPM) and data entry experience
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Familiaridad con el software de despacho asistido por ordenador (CAD)
Declaración EEO/AAP: DocGo es una empresa que ofrece igualdad de oportunidades. Reconocemos y honramos el valor fundamental y la dignidad de todas las personas. Nos comprometemos a crear y mantener un entorno que respete las diversas tradiciones, herencias y experiencias. DocGo es una empresa que ofrece igualdad de oportunidades de empleo y acción afirmativa. No discriminamos por motivos de raza, religión, color, origen nacional, sexo (incluidos embarazo, parto o afecciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, condición de veterano protegido, condición de persona con discapacidad u otras características legalmente protegidas aplicables.
La descripción del puesto arriba indicada no pretende describir, en detalle, la multitud de tareas que pueden asignarse, sino más bien dar al candidato una idea general de las responsabilidades y expectativas de este puesto. A medida que cambie la naturaleza de las exigencias de la empresa, también podrán hacerlo las funciones esenciales del puesto.
