Job Title: Clinical Program Consultant, Virtual Care Management – VCM
Hourly Pay Range: $38 – $45 per hour
Location: Remote
Job Type: Part-Time, Independent Contractor
Schedule: Lunes – Viernes, 20 – 29 hours per week. Schedules are subject to change based on operational needs.
About CRMS by DocGo:
Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award-winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers, and the broader healthcare team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.
Descripción general del puesto:
The Clinical Program Consultant, Virtual Care Management (VCM), will serve as the organization’s subject matter expert in virtual care program design, implementation, and optimization. This role is responsible for advancing best practices, workflows, and performance measurement strategies across key virtual care programs, including Principal Care Management (PCM), Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM).
This individual will play a critical role in ensuring program excellence, scalability, compliance, and measurable outcomes. The Advisor will partner closely with VCM leadership to mentor and support management and staff while driving continuous improvement across all virtual care services.
Responsabilidades:
Program Development & Optimization
- Lead the design, refinement, and scaling of virtual care management programs (PCM, CCM, TCM, RPM)
- Establish and standardize best practices, workflows, and operating procedures
- Ensure programs align with regulatory requirements, payer guidelines, and industry standards
- Identify opportunities for innovation and continuous improvement across all VCM services
Performance Measurement & Effectiveness
- Define key performance indicators (KPIs) and success metrics for all VCM programs
- Develop frameworks for measuring clinical outcomes, patient engagement, and operational efficiency
- Analyze program data to drive performance improvements and inform strategic decisions
- Partner with leadership to report on program effectiveness and ROI
Subject Matter Expertise
- Serve as the internal expert on virtual care management programs, including billing, compliance, and operational best practices
- Stay current with industry trends, CMS guidelines, and evolving care models
- Provide guidance on program expansion, payer strategies, and service offerings
Training & Mentorship
- Train and mentor VCM management and frontline staff on program protocols and best practices
- Support onboarding and ongoing education initiatives
- Promote a culture of excellence, accountability, and continuous learning
Cualificaciones:
Required:
- Significant experience in virtual care management programs (PCM, CCM, TCM, RPM)
- Demonstrated success in program development, implementation, and optimization
- Strong understanding of CMS guidelines, billing requirements, and compliance considerations
- Experience developing workflows, SOPs, and performance metrics
- Proven ability to analyze data and drive operational improvements
- Experience training, mentoring, or advising care management teams
Preferred:
- Clinical background (RN, NP, or similar) or equivalent healthcare leadership experience
- Experience in value-based care models
- Familiarity with digital health platforms and remote care technologies
Key Competencies:
- Strategic thinking and program design
- Operational excellence and process improvement
- Data-driven decision making
- Coaching, mentorship, and influence without authority
- Strong communication and cross-functional collaboration
Declaración EEO/AAP: DocGo es una empresa que ofrece igualdad de oportunidades. Reconocemos y honramos el valor fundamental y la dignidad de todas las personas. Nos comprometemos a crear y mantener un entorno que respete las diversas tradiciones, herencias y experiencias. DocGo es una empresa que ofrece igualdad de oportunidades de empleo y acción afirmativa. No discriminamos por motivos de raza, religión, color, origen nacional, sexo (incluidos embarazo, parto o afecciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, condición de veterano protegido, condición de persona con discapacidad u otras características legalmente protegidas aplicables.
La descripción del puesto arriba indicada no pretende describir, en detalle, la multitud de tareas que pueden asignarse, sino más bien dar al candidato una idea general de las responsabilidades y expectativas de este puesto. A medida que cambie la naturaleza de las exigencias de la empresa, también podrán hacerlo las funciones esenciales del puesto.
