Job Title: Manager, Employee Administration & Shared Services
Location: 685 3rd Avenue, New York, NY (in-person)
Employment Type: Full – time
Salary Range: $90,000 – $110,000
Beneficios: Médico, Dental y Visión (con contribución de la empresa), Tiempo Libre Pagado, 401k
About DocGo:
DocGo lidera la revolución proactiva de la asistencia sanitaria con una innovadora plataforma de prestación de cuidados que incluye servicios sanitarios móviles, salud de la población, seguimiento remoto de pacientes y servicios de ambulancia. DocGo trastoca el sistema sanitario tradicional de cuatro paredes al proporcionar una atención de alta calidad y muy asequible a los pacientes donde y cuando la necesitan. La tecnología propia de DocGo, basada en la inteligencia artificial, su red logística y su personal de campo, formado por más de 5.000 profesionales sanitarios certificados, mejoran la calidad de la atención al paciente e impulsan la eficiencia de los municipios, las redes hospitalarias y los proveedores de seguros médicos. Con Mobile Health, DocGo potencia al máximo la promesa y el potencial de la telesalud al facilitar el tratamiento sanitario, junto con un médico a distancia, en la comodidad del hogar o el lugar de trabajo del paciente. Junto con los servicios integrados de transporte médico Ambulnz de DocGo, DocGo está tendiendo un puente entre la asistencia física y la virtual.
Key Responsibilities:
People Partnership & Employee Relations
- Serve as a primary onsite People representative for Corporate Shared Services and Clinical Operations, building strong relationships with employees, managers, and senior leaders.
- Provide practical HR guidance across the employee lifecycle, including performance management, employee concerns, policy interpretation, organizational changes, and workplace matters.
- Manage employee relations matters and workplace investigations, partnering with People leadership and Legal as appropriate.
- Coach managers on effective employee management, documentation, performance conversations, and application of Company policies and practices.
Employee Administration & Organizational Changes
- Oversee employee administration and personnel transactions, including promotions, transfers, compensation and job changes, reclassifications, reporting-line changes, terminations, and other employment actions.
- Coordinate complex and high-volume organizational changes, ensuring appropriate approvals, documentation, system processing, communications, and stakeholder alignment.
- Partner with People Technology, Payroll, Benefits, Talent Acquisition, and other People functions to ensure accurate and timely execution of employee changes.
- Support workforce restructures, integrations, acquisitions, and other organizational transformation initiatives.
Leaves & Workplace Accommodations
- Provide oversight and guidance for employee leaves of absence and workplace accommodations, ensuring matters are handled consistently, timely, and in accordance with Company practices and applicable requirements.
- Partner with employees, managers, Leaves, Benefits, Legal, and operational leadership on complex leave, return-to-work, and accommodation matters.
- Support the interactive accommodation process and help coordinate operationally appropriate solutions.
- Maintain appropriate documentation, escalation practices, and controls for sensitive employee matters.
People Operations & Shared Services
- Support consistent People Operations practices across Corporate Shared Services, Clinical Operations, and national business operations.
- Help ensure employee inquiries and People transactions are handled accurately, professionally, and within established service expectations.
- Maintain strong documentation, data integrity, approval controls, and audit readiness, including processes supporting SOX compliance.
- Identify opportunities to simplify People processes, strengthen controls, improve the employee and manager experience, and increase operational efficiency.
- Support development and implementation of People policies, procedures, tools, and manager resources.
- Participate in national People initiatives and special projects supporting organizational growth, transformation, and operational effectiveness.
Cualificaciones:
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- 5+ years of progressive Human Resources experience, with a strong background as an HR generalist, People Operations professional, or HR Business Partner supporting corporate and/or operational employee populations.
- Demonstrated experience with employee relations, employee administration, organizational change, leaves of absence, and workplace accommodations.
- Experience supporting leaders and employees within a multi-state organization strongly preferred.
- Healthcare experience strongly preferred; experience within telehealth, clinical operations, healthcare services, or other highly regulated environments is a significant plus.
- Experience supporting organizational restructures, workforce changes, integrations, or other transformation initiatives preferred.
- Working knowledge of federal, state, and local employment requirements and HR compliance practices.
- Experience with Workday or a comparable enterprise HRIS strongly preferred.
- Strong judgment and discretion when handling confidential and sensitive employee matters.
- Excellent communication, relationship-building, organization, and problem-solving skills.
- Ability to operate effectively in a fast-paced, evolving environment while balancing employee experience, compliance, and business needs.
- Comfortable working directly with employees, managers, and senior leadership and serving as a visible representative of the People function.
Declaración EEO/AAP: DocGo es una empresa que ofrece igualdad de oportunidades. Reconocemos y honramos el valor fundamental y la dignidad de todas las personas. Nos comprometemos a crear y mantener un entorno que respete las diversas tradiciones, herencias y experiencias. DocGo es una empresa que ofrece igualdad de oportunidades de empleo y acción afirmativa. No discriminamos por motivos de raza, religión, color, origen nacional, sexo (incluidos embarazo, parto o afecciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, condición de veterano protegido, condición de persona con discapacidad u otras características legalmente protegidas aplicables.
La descripción del puesto arriba indicada no pretende describir, en detalle, la multitud de tareas que pueden asignarse, sino más bien dar al candidato una idea general de las responsabilidades y expectativas de este puesto. A medida que cambie la naturaleza de las exigencias de la empresa, también podrán hacerlo las funciones esenciales del puesto.
