Title: People Operations Generalist
Location: 35 W 35th Street New York, NY 10001
Employment Type: Full-Time
Salary Range: $70,000-$80,000 annually, plus bonus potential
Company Benefits: Medical, Dental and Vision Insurance (with company contribution), Paid time off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo’s proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient’s home or workplace. Together with DocGo’s integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
People Operations Generalist Duties:
- Administers and educates Human Resources policies, programs, and practices across dedicated for our dedicated markets
- Manage the onboarding experience for new employees, working in collaboration with other areas, such as IT, Operations, HR, Training & Education, etc. to ensure the best employee experience
- Establish partnerships and consult with key business stakeholders and HR team members to foster teamwork, collaboration, and learning within the HR team, contributing to a positive work environment
- Support change management initiatives by drafting communications, identifying potential barriers, seeking input from impacted stakeholders, and coaching leaders
- Works with HR Business partners and Operations leadership to diagnose supervisor skill gaps and identify possible training solutions
- Partners alongside management to address and assess performance management including coaching, counseling, career progression, reviews, performance improvement plans and corrective action administration
- Supports recruitment initiatives including recommending advertisement strategies, interviewing candidates, and coordination of employee communications and events for recruitment efforts
- Creates training plans for both HR and non-HR systems and functions (including Workday, Deputy, NinthBrain, PerformYard, etc.), working with managers to develop training programs for job specific roles, etc.
- Serves a pivotal point of contact for employees, researching and resolving payroll issues, benefit inquiries, employment verifications and providing general employee customer support
- Performs monthly audits of new hire data/access to ensure employees are properly set-up in Company systems; works closely with Payroll and Corporate HRIS team to address any issues in onboarding occurring in Company HRIS or in system provisioning
- Assists with the facilitation of new hire orientation and ensures required training is completed by employees
- Manages the maintenance of personnel/medical files, E-Verify administration, background, drug screening, and DMV adjudication review procedures
- Assists with Workers Compensation, disability, and Leave of Absence Administration
- Prepares all necessary termination paperwork and ensures exit interviews are conducted for voluntary departures from the organization
- Culture Change Agents assessing employee satisfaction, engagement and working with management on developing action plans based on feedback
- Conducts focus groups, retention initiatives, reward & recognition programs and employee engagement initiatives
- Ensures compliance with federal, state. and local labor laws to reduce potential for litigation
- Investigates any Employee Relations issues, employee complaints, and workplace issues while ensuring HR Compliance in accordance with Employment Laws and Workplace Safety
- Undertakes special projects as directed
People Operations Requirements:
- A minimum of 3-5 years Human Resources experience preferably as an HR Coordinator, Specialist, or in a similar role
- Must have a minimum education level of: BA/BS degree (4 year)
- HR Certification (SHRM-CP, PHR, etc.) preferred
- Proficient in MS Office and HRIS systems (Workday strongly preferred)
- Excellent verbal, written, and listening communication skills
Qualifications:
- Experience building solid relationships with Leaders at all levels
- Outstanding ability to manage relationships and balance customer, project, organization and team needs to ensure mutually beneficial outcomes
- Demonstrated ability to manipulate and analyze data and to present information in a way that allows leaders to make decisions
- Ability to work independently with minimal supervision, and in team environment
- Must be well organized, able to prioritize work, manage time effectively, and follow through on commitments
- Must handle confidential matters with appropriate discretion
- Ability to perform well in a high-pressure, fast-paced environment
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
