Title: Clinical Manager
Employment Type: Full-Time
Schedule: Monday – Friday, evening/weekend flexibility required
Salary Range: $110,000 – $130,000 annually
Location: Various sites throughout the 5 boroughs of New York City
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Clinical Responsibilities:
- Oversee the clinical operations across various sites in close tandem with the Medical Group and Compliance
- Manage the clinical supervisors across all sites
- Make the clinical supervisor schedule and update with changes
- Act as a conduit for the medical treatment of the assigned patient population
- Navigate conversations related to management of health, well-being, medication management, and goals of care
- Navigate conversations and operations related to Infectious Diseases, vaccinations and chronic care management
- Participate in continuing education as required by the state where you reside and the DocGo training team
- Adhere to clinical and safety standards, protocols, and performance metrics
- Conduct chart audits on a routine basis
- Provide care with cultural sensitivity and compassion
- Lead your practice with a patient-centered approach
- Other related duties as deemed necessary
Responsibilities:
- Follow all pertinent DocGo Mobile Health policy and procedures
- Functions as an on-line manager, monitoring clinical operations to ensure the delivery of quality and cost-effective service.
- Works with management staff to ensure continuity, consistency and strong lines of communication.
- Monitors clinical operations to ensure that all personnel comply with company policies and procedures.
- Regularly oversees site stocking/cleaning to ensure they meet or exceed state requirements regarding maintenance, equipment, supplies and cleanliness.
- Ensures that personnel keep the site location in a clean, sanitary and functional condition.
- Perform manager duties including hiring, corrective action, performance appraisals, counseling, work scheduling, training and budgeting in compliance with federal, state, city, EEOC and Affirmative Action guidelines.
- Scheduling and staffing, logistics management, and performance management.
- Manages and supports Clinical Supervisors
- Manages the operations of the project sites and the site personnel
- Identify employees with professional/personal problems and follow up as needed
- Assist in all areas of Risk Management (incidents, accidents, health and safety,etc.)
- Determines the need for and ensures that Incident Reports, Accident Reports and other documentation is completed as required.
- Review all incident reports and follow-up immediately with any necessary action.
- Partners with Operational management to order supplies
- Maintain constant up-to-date knowledge and records of all current protocols issued by DocGo.
- Ensure no company vehicles are used for unnecessary purposes.
- Ensure proper communication of all company policies within field operations to all staff members timely and effectively.
- Implement all directives issued by Clinical Leadership.
- Attend all available continuing education seminars to improve management skills and recommend attendance of scheduled sessions to pertinent staff members as well.
- Maintain company compliance with OSHA regulations
- Troubleshoot problems in field activities and implement possible solutions.
- Report any and all problems, information, and/or suggestions regarding the overall operation of the company to the Division Manager.
- Assist in the development of a quality program and implement KPI’s for team of inbound agents to drive best-in-class service and performance accountability
- Implement daily QA/QI related to the program
- Perform all other related duties as assigned
Qualifications:
- Current NY State RN license
- Bachelors of Science in Nursing
- 4+ years RN experience in a hospital setting
- 1+ years charge nurse/supervisory experience
- Emergency Department, Urgent Care, Internal Medicine, Hospital – Critical Care, Family Practice or other relevant areas experience preferred
- Clinical work experience with pediatrics (strongly preferred)
- Must possess leadership and supervisory ability and the willingness to work harmoniously with and supervise other personnel.
- Proficiency in Microsoft Word and Excel and EMR systems
- Excellent verbal and written communication skills
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
