DocGo's WORK WITH NYC DEPARTMENT OF HOUSING PRESERVATION & DEVELOPMENT TO SUPPORT ASYLUM SEEKERS

Based on DocGo’s demonstrated track record of delivering results for NYC across multiple programs, NYC’s Department of Housing Preservation and Development (HPD) and the NYC Office of Housing Recovery Operations (HRO) engaged DocGo for programs to help meet the needs of the historic influx and record number of asylum-seeking migrants that arrived in NYC.

DocGo Contracts with HPD

Asylee Upstate/Downstate Flex Humanitarian Program

An emergency award contract for a first of its kind program that provided hotel rooms, social work, case work, medical care, meals, transportation, security, and additional wrap around services to asylum seekers at 28 different hotels located across New York State.

A one-year contract that started on May 5, 2023 with a not to exceed budget of $432 million. The actual total of DocGo’s invoices during the first year of this contract totaled only 53% of the maximum contract value.

This contract was extended with respect to the care of asylum seekers located in 13 hotels outside of New York City through December 31, 2024.

Austell Place Humanitarian Emergency Response & Relief Center (HERRC)

An emergency contract to run a Humanitarian Emergency Response and Relief Center (HERRC) located in Queens. The City compared pricing for this contract from multiple vendors prior to selecting DocGo. DocGo has provided social work, case work, medical care, meals, transportation, security, and additional wrap around services.

The contract started on September 5, 2023, with a not to exceed annual budget of $41 million. The actual total of DocGo’s invoices from the start of the contract through through July 2024 totaled $33.9 million, and we anticipate this contract will come in under budget.

Light Touch Program

An emergency award contract for DocGo to provide services to guests that had been placed in 28-day stays through a contract with teh Hotel Association of NYC (HANYC). DocGo provides regular meal delivery and runs a 24-hour hotline that guests could call to address needs.

A one-year contract that started on July 17, 2023, with a not-to-exceed budget of $32.2 million. Based on the program costs from July through May 2024, we anticipate this project will come in substantially under budget at the conclusion of its initial term in July 2024.

WHY DOCGO?

DocGo is one of the largest providers of mobile healthcare and medical transportation in the US, with experience providing social work services and the proven ability to rapidly scale, train and deploy staff. DocGo’s unique combination of experience and capabilities make us a strong partner for the City on these programs.

Additionally, as a private enterprise, DocGo has the financial resources to launch and expand programs in advance of receiving payments from NYC. We leveraged our unique expertise – combining logistical capabilities, technology and mobile deployment skills – to help the City meet the evolving needs of this unprecedented humanitarian crisis across these programs. We also partnered with leading refugee resettlement non-profits, including Jericho Road in Buffalo and the Western NY Coalition in Rochester, as well as others, to augment our offerings. Over 70% of our invoiced charges for these programs were paid directly to subcontractors and hotel owners, including local and women, minority, and veteran-owned businesses.

In addition to providing these services as per our contractual obligations, DocGo donated over 45,000 hygiene kits and over 1,700 winter coats for asylum seekers at our upstate locations. Additionally, to help ensure that asylum seekers who arrived at Port Authority were able to safely reach NYC’s Arrival Center, DocGo donated over $500,000 worth of shuttle bus trips to further aid the city’s response efforts in coordination with the City Council speaker’s office and local community-based organizations.

DocGo performs our work with responsibility, fiscal oversight and cost controls while ensuring asylum seekers received robust and high-quality support services. Equally important, we perform this work in constant collaboration with HPD and HRO.

In partnership with HPD and HRO, DocGo has provided the following services to-date:

16,000 total asylum seekers served

1.6 million nights of housing for asylum seekers

100,000+ medical and social work appointments/services to asylum seekers

Millions of meals across these programs

Over 3,000 graduations and reconnections

45,000 hygiene kits and over 1,700 winter coats donated at Upstate emergency sites

THE QUALITY OF OUR PROGRAM

In October 2023, an independent on-site audit from the New York State Office of Temporary and Disability Assistance (OTDA) visited every single one of our humanitarian sites in Upstate NY and confirmed that DocGo was providing all services as expected in the contract.

Download the OTDA Report

HEAR FROM THE PEOPLE WE SERVE:

It is a truly excellent program that provides us with great support and provides quality benefits to improve our way of life. They are totally incredible people with a beautiful heart that is with all of us Venezuelans, and the different nationalities that we have. This tremendous program has been a great blessing and help for all of us who are here at the hotel. - Guest in Buffalo, NY

I feel very grateful for the help they have offered me and my family. I thank the people in charge for all the help offered and for the great social work they do for each of us. - Guest in White Plains, NY

I feel good because I have my two children, and I am grateful that they have us here. Thanks to the food, juices, water that they give us in this hotel. We do not lack food, I am very grateful. - Guest in Manhattan, NY

Excellent treatment by the program, grateful for the fact that they have supported us when we need it most here in this country. - Guest in Buffalo, NY

I am very grateful for everything they do. They do a very good job in all areas according to the document procedures. Very good attention in the food area, and they help me improve every day in every possible way. I am very grateful to all the support staff of the program. - Guest in Newburgh, NY

Stories & Volunteerism from the Field

Thanksgiving Meals

The sheer volume of asylum seekers entering the city at the start of this program provided DocGo with just a day or two notice — sometimes less — to stand up new humanitarian sites. We worked 24 hours a day, 7 days a week, including holidays to make sure the needs of the migrants we were caring for on behalf of NYC were met. On Thanksgiving Eve, we triaged hundreds of children and families at a newly launched humanitarian site in Queens. While most New Yorkers sat down to holiday dinners with their families, DocGo frontline staff and senior management were onsite to ensure that hundreds of asylum seekers and their children were housed and fed a traditional Thanksgiving meal.

Special Events

Over the course of the program, across 28 sites located across NY State, DocGo staff hosted countless birthday parties, pizza parties, barbecues, talent shows, after school activities, soccer matches, town halls, distributed toys for the holidays, reunited families that had been separated for months, welcomed new babies, hosted over a dozen weddings for guests, and helped create a warm, welcoming environment that provided thousands of asylum seekers – including families with young children – with a fresh start here in the US.

Coat Donation

Through Operation Warm, DocGo funded the provision of a winter coat for thousands of children between the ages of 2 and 14 who were living at the City’s HERCC sites. In a separate initiative with coats purchased directly by DocGo, families at HPD sites in the Upstate and Downstate emergency sites were also provided with winter coats. In total, DocGo donated more than $200,000 to purchase more than 10,000 coats. Volunteers from across DocGo’s New York field crews and office donated their time to help distribute the coats to asylum seekers at these emergency sites in advance of the 2023 holiday season.

Healthcare

A DocGo Family Nurse Practitioner (NP) assisted an Ecuadoran family in the delivery of a baby at one of the emergency sites. When the woman came in expressing that she had been having pain for the past five hours, our NP kept the patient calm, called EMS and helped her focus on breathing. Shortly after this, the woman started pushing and gave birth to a healthy baby boy right there. EMS arrived and checked out the baby and mother, who were both well, and transported them to a local hospital. Two days later, the family arrived back at the site and sought out our NP to show her the picture of their new baby boy. Our NP, who is also from Ecuador, shared about the experience “I am migrant myself from Ecuador. Working with the asylum seekers is easy because it’s my first language. I was fortunate not to come to this country the same way that they came for asylum. Culturally, in Ecuador, when you have a baby, your mother, you aunt, your cousin help you with the baby. Having a baby in a new country without their support can be very difficult. I’m grateful I was able to help.”

Partner Testimonial: Alante Security Group

Alante Security Group Inc. is a proud partner of DocGo. From the onset of the migrant crisis, Alante and DocGo collaborated to deliver essential emergency services on behalf of the City of New York. Alante was tasked to provide Security Guard and Fireguard services to multiple emergency sites throughout NYC, including multiple Asylee Flex sites and the HERRC facility located at 47-11 Austell Place in Long Island City, Queens. DocGo’s team of professionals provided Alante with the support and logistics necessary to successfully perform the services required. United by a shared commitment to professionalism, we take immense pride in having contributed to the monumental task entrusted to us by DocGo and the City of New York.

Nathan Roman, COO, Alante Security
NYC Certified Minority-owned Business

Partner Testimonial: Jabber Dorado

We celebrate DocGo for their emergency response efforts. As one of the first providers to offer crucial care when it’s needed most, DocGo has demonstrated exceptional dedication to those in need. Their efforts align closely with our mission to provide culturally relevant food that makes an uplifting, lasting difference in the lives of those whom we serve, and in the communities where we work. We are proud to partner with DocGo to support this vital project.

Danial Dorado, CEO, Jabber Dorado
NYC Certified Minority-owned Business

INNOVATION IN A TIME OF NEED

New York City needed an innovative and responsible partner to respond to an unprecedented influx of asylum seekers. DocGo brings deep experience in logistics, technology, mobile medical deployment and transportation services as part of our mission to deliver accessible, affordable healthcare to all. DocGo had successfully utilized a number of these strengths in providing services to New York City over the prior three years.

Within a matter of weeks, DocGo launched the innovative Asylee Flex program to help establish hotel capacity in cities across New York State. This meant asylum seekers across the five boroughs and in Upstate could receive the support services they needed, including social work and basic medical care, case management, housing and meals.

DocGo leveraged our resources, skills and abilities, responding with unprecedented speed to help the city meet the needs of this humanitarian crisis during a time when others couldn’t or wouldn’t assist. Our ongoing efforts have helped the city expand capacity and provide vital services, ensuring that families with children were not forced to sleep on the streets. DocGo, and our staff dedicated to supporting these programs, remain focused on addressing the needs of asylum seekers efficiently and effectively, ensuring that we deliver high quality services that provide value for our hometown of NYC.

DocGo is unwavering in our commitment to addressing this crisis with empathy, care, and fiscal responsibility, and we are proud to support New York and asylum seekers at this critical moment.