Title: Dispatcher
Location: Madison, Wisconsin
Hourly Rate: $20 – $21 per hour
Hourly Rate (With Night Differential): $22 – $23 per hour
Employment Type: Full Time
Shifts: 12-hour shifts
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), 401K, and Weekly Pay.
About Ryan Brothers Ambulance by DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ryan Brothers Ambulance medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
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Coordinate the work and activities of EMTs and Paramedics.
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Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
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Receive, prioritize, and dispatch calls in CAD system
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Provide top tier customer service to medical facilities, the public, and our employees
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Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
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Maintain professional demeanor in office and while on the phone with customers
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Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities
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Intake a large call volume and triage to determine appropriate level of care and coordinate transport
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Display knowledge of appropriate medical terminology and conditions
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Excellent verbal communication skills.
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Perform other duties as required/assigned.
Qualifications:
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High school diploma or general education degree (GED)
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Ability to type 30+ words per minute with experience in data entry
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Outstanding organizational and multitasking abilities
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Active listener with excellent communication skills
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Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
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Proficient in English (oral and written)
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Proven experience as a dispatcher in a relevant field (preferred)
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EMS/Clinical background (preferred)
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Tech-savvy with knowledge of computer aided dispatch software (CAD) (preferred)
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
