Title: Service Desk Analyst
Location: NYC Headquarters – 685 3rd Avenue New York, NY 10017
Employment Type: Full-Time
Annual Salary: $66,500 – 71,500
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities
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Manage level 1 and 2 service incidents/requests from report to closure.
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Triage tasks and tickets based on scope, SLA, and urgency.
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Contribute to the continuous process improvement of the Service Desk
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Provide administration and support for Azure / On-site AD and multiple corporate applications.
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Ability to install and troubleshoot hardware/operating systems (e.g., Laptop, PCs, Printers, Scanners, and various Medical Devices (Tyto Kits).
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Provide excellent customer service experience to end-users and executives.
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Assist with projects (e.g., Staff on/offboarding, inventory updates, Installations, and decoms).
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Must be able to work independently and integrate with our entire team.
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Other tasks as assigned
Requirement
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3-5 years’ experience with service desk / technical support.
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Experience with On-Prem and Azure Active Directory.
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Advanced knowledge with Windows / MacOS hardware and software.
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Proficient with Printers/Scanner hardware and administration.
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Experience with Android and iOS devices – MDM experience preferred.
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Proficient with AV conference tools such as Neat.
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Basic understanding of network concepts.
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Proficient in documenting processes and procedures.
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Experience with supporting various corporate applications (e.g., Workday, Zoll, Adobe, Asana, FreshService, PagerDuty, 1Password) is desired.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
