HOW IT WORKS
BOOK BY PHONE, TEXT, OR THE DOCGO APP
HEALTH CARE COMES TO YOU
URGENT CARE, EXAMS, & HELP WITH CONDITIONS
INSURANCE AND
PAYMENTS
ON DEMAND
CLINICIANS
In some cases, you may see multiple clinicians, with one in your home and another on video to ensure you have access to the expertise needed to treat your symptoms.
TOTAL VIRTUAL CARE MANAGEMENT ALLOWS FOR REGULAR MONITORING OF YOUR VITALS FROM THE COMFORT OF YOUR HOME
FREQUENTLY ASKED
QUESTIONS
INSURANCE AND PAYMENTS
How much does it cost to be treated?
The amount that you will be responsible for is determined by your insurance plan. Typically, DocGo mobile urgent care patients pay a similar amount as they would at a doctor’s office.
If you do not have insurance or are out of network, our self-pay rates start at $69 per visit. In this case, we provide documentation you may use to submit for insurance reimbursement on your own.
What insurance do you accept?
DocGo On-Demand accepts many private insurance plans as well as Medicare and Medicare Advantage plans from the insurers listed below.
Note that in-network status may vary by state and your insurance ultimately determines your coverage.
We are currently in-network with:
AARP
Aetna
Amerigroup
Anthem Blue Cross Blue Shield / BCBS
Blue Cross Blue Shield / BCBS PPO
Cigna
Clover
EmblemHealth
Empire BCBS
HealthFirst
Horizon Blue Cross Blue Shield
Humana
Medicare
United HealthCare
If you are using out-of-network insurance, you will be asked to pay an affordable cash pay rate. You may be able to submit for reimbursement directly to your insurer with the documentation we provide.
What if I don’t have insurance?
DocGo mobile urgent care is available at affordable self-pay rates if you are not using insurance. Payment will be taken up front via credit card when you request a visit.
СLINICIANS AND TREATMENTS
Who are DocGo On-Demand Clinicians?
All of our Clinicians are advanced licensed medical professionals. All visits are conducted by an Advanced Practice Provider (an NP, PA, or Physician). In some cases, you may see multiple Clinicians, with one at your home and another on video, to ensure you have access to the expertise needed to treat your symptoms.
Our Advanced Practitioners:
Jenna Allers, PA
Erica Amianda, PA
Kei Shigeno, NP
Navin Ariyaprakai, MD
Nichole Bruno, PA
Imee Dhir, NP
Thomas Dotro, PA
Palak Patel, PA
James Powell, MD
Carlos Smith, MD
Who can you treat?
DocGo mobile urgent care provides non-emergency medical care to patients 2 years and older.
How does DocGo mobile urgent care work?
DocGo mobile urgent care is a new way to get care on your terms. Unlike traditional telehealth services, we can actually come to you to treat a wide range of symptoms and illnesses. When you request a visit, we may recommend a telehealth visit based on your symptoms and provider availability. You can always request an at home visit if you are in our service area.
Can you perform minor procedures like suturing (stitches)?
We are able to provide treatment in the home for many needs. However, we may recommend you visit another provider after assessing you. When you request a visit we will ask questions to ensure it is likely we can treat your concern.
Do you do imaging such as ultrasound and x-rays?
Yes, through a referral to our partners. We’re pleased to refer patients to in-home imaging service providers for certain x-rays and ultrasounds.
TESTS
Can you perform lab tests?
We are able to perform some kinds of tests in the home. For more information, please ask while requesting your visit.
Can you test for flu?
Typically, yes. Clinicians are able to provide many of the same tests you would get in a walk-in Urgent Care setting. For more information, please ask while requesting your visit.
Can you test for strep throat?
Typically, yes. Clinicians are able to provide many of the same tests you would get in a walk-in Urgent Care setting. For more information, please ask while requesting your visit.
COVID-19
Can you test for COVID-19?
Typically, yes. Clinicians are able to provide many of the same tests you would get in a walk-in Urgent Care setting. For more information, please ask while requesting your visit.
I need a COVID test for travel, can you do that?
Typically, yes, but we may require up-front payment for the visit. In our experience, insurance does not typically cover COVID-19 testing for asymptomatic patients. When testing multiple patients at the same location, there is a fee for the visit and a lower fee for each subsequent test.